Shipping Policy

K-POP BEATS + ANIME DREAMS

Welcome to Popime.shop! We appreciate your support and are committed to delivering your orders safely and efficiently. Please read our Shipping Policy carefully before placing an order.

1. Order Processing

Orders are processed 7 days a week, excluding Queensland public holidays.

  • In-stock items are generally processed within 1–3 business days after payment has been received.
  • During new product releases, sales periods, holidays, or peak seasons, processing times may take longer.
  • You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Please ensure your shipping address is correct before completing your order. We cannot guarantee changes to addresses once an order has been processed.

2. Pre-Order Items

Many K-pop albums, merchandise, and limited-edition products are available as pre-orders.

Please note:

  • Estimated release dates are provided by manufacturers and distributors and may change without notice.
  • Orders will be shipped after we receive stock from our suppliers.
  • Manufacturer, distributor, or supplier delays are outside of our control.
  • A product release date does not guarantee the date you will receive your order.

If your order contains both pre-order and in-stock items, your order will normally be shipped together once all items are available unless separate shipping has been purchased.

3. Australian Shipping

We ship Australia-wide using Australian postal services and delivery providers.

Estimated delivery times after dispatch:

  • Queensland: 2–5 business days
  • Interstate Metro Areas: 3–8 business days
  • Regional & Remote Areas: 5–12 business days

Delivery timeframes are estimates only and are not guaranteed.

Shipping fees are calculated during checkout.

4. International Shipping

Popime.shop ships to selected international destinations.

International customers are responsible for any:

  • Import duties
  • Customs fees
  • Taxes
  • Other charges imposed by their destination country

These charges are not included in the purchase price or shipping cost unless otherwise stated.

International delivery times vary depending on destination, customs processing, and local postal services.

5. Tracking Your Order

Once your order has been dispatched, you will receive an email containing your tracking number.

Please allow up to 24 hours for tracking information to become active.

6. Delivery Delays

While we aim to dispatch orders promptly, delivery delays may occur due to circumstances including:

  • Postal service delays
  • Customs inspections
  • Severe weather conditions
  • Public holidays
  • High shipping volumes
  • Events outside our reasonable control

Popime.shop is not responsible for delays caused by shipping carriers after parcels have been dispatched.

7. Lost or Damaged Parcels

If your parcel arrives damaged:

  • Please take photographs immediately.
  • Contact us within 7 days of delivery.
  • Keep all original packaging where possible.

If your parcel appears to be lost during transit, please contact us so we can assist with an enquiry through the relevant shipping provider.

8. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided:

  • We may be unable to change the address once your order has been processed.
  • Returned parcels may require additional postage costs before they can be resent.

Popime.shop is not responsible for parcels delivered to an incorrect address provided by the customer.

9. Click & Collect

Click & Collect is available for eligible products.

Please note:

  • Pre-order items are not available for immediate pickup and can only be collected once stock has arrived and your order has been marked as ready for collection.
  • Customers must wait for a Click & Collect confirmation before attending the collection location.

Collection Location: POPIME 507 Kawana Shoppingworld, Buddina, Queensland, Australia -4575

Additional collection instructions, including pickup times and requirements, will be provided in your Click & Collect confirmation email.

10. Authentic Products

Popime.shop sells authentic products sourced from official suppliers and distributors whenever possible.

Due to the nature of officially licensed merchandise:

  • Packaging designs may vary between production batches.
  • Minor imperfections to external packaging may occur during international transport and do not necessarily indicate a faulty product.

11. Shipping Restrictions

Certain products may not be available for shipment to all countries due to:

  • Customs regulations
  • Manufacturer restrictions
  • Courier limitations

If we are unable to ship your order, we will contact you to discuss alternative arrangements or provide a refund where applicable.

12. Contact Us

If you have any questions regarding shipping or delivery, please contact us.

Popime.shop Email: connect@popime.shop Location: POPIME 507 Kawana Shoppingworld, Buddina, Queensland, Australia -4575