Refund and Returns

At Popime.shop, we want you to shop with confidence. This Refund & Returns Policy explains your rights under Australian Consumer Law (ACL) and our store's procedures for returns, exchanges, and refunds.

Nothing in this policy limits or excludes your rights under the Australian Consumer Law.

1. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You may be entitled to a repair, replacement, or refund if a product:

• is faulty or defective;
• is significantly different from its description;
• is not of acceptable quality;
• does not perform as intended.

Where a product has a major failure, you may choose a refund or replacement.

2. Change of Mind

We understand that sometimes you may change your mind.

Unless required by Australian Consumer Law, we do not offer refunds or exchanges for change of mind on:

• K-pop albums
• Pre-order items
• Photocards
• Lucky draw items
• Blind boxes
  
• Opened CDs or DVDs
• Opened figures
• Opened cosmetics
• Sale items
• Clearance products
• Gift cards

For eligible items, change-of-mind returns may be accepted if:

• requested within 14 days of delivery;
• unused;
• unopened;
• in original packaging;
• suitable for resale.

Return shipping costs are the responsibility of the customer unless the product is faulty or supplied incorrectly.

3. Pre-Order Products

Pre-order products are specially ordered from our suppliers.

By placing a pre-order, you acknowledge that:

• release dates may change;
• manufacturers may delay production;
• shipping dates are estimates only.

Orders cannot normally be cancelled simply because the manufacturer changes the release date.

If a supplier permanently cancels a product, you will receive a full refund.

4. Blind Boxes & Random Items

Blind boxes, mystery products, random photocards, random versions, lucky draw items, and capsule toys are sold as random products.

Because the surprise element forms part of the product:

• Repeated items are not considered faults;
• receiving an unwanted character is not grounds for return;
• opened blind boxes cannot be returned unless faulty under Australian Consumer Law.

5. K-pop Albums

Minor dents, scratches, marks, or imperfections to outer album packaging may occur during international shipping from manufacturers.

Outer packaging is designed primarily to protect the contents during transport and is generally not considered part of the collectible itself.

Minor cosmetic damage to external packaging alone will not normally qualify as a manufacturing defect.

However, if the album itself is damaged, incomplete, or defective, please contact us within 7 days of delivery.

6. Light Sticks

Official light sticks are electronic products.

Please inspect your light stick promptly after receiving it.

Manufacturer warranties may apply where available.

Damage caused by:

• misuse;
• accidental damage;
• water exposure;
• battery leakage;
• incorrect batteries;
• normal wear and tear;

is not covered by this policy.

7. Anime Figures & Collectibles

Minor paint variations, mould lines, slight colour differences, or small manufacturing imperfections are common in mass-produced collectibles and are generally not considered defects.

Returns may be accepted where a figure has:

• broken parts;
• missing components;
• significant manufacturing defects;
• incorrect product supplied.

8. Damaged or Incorrect Orders

If you receive:

• the wrong item;
• damaged goods;
• missing items;

please contact us within 7 days of receiving your order.

Please include:

• your order number;
• photographs of the product;
• photographs of the packaging;
• a description of the issue.

This helps us assess the problem as quickly as possible.

9. Return Process

Before returning any item, please contact our customer support team.

Returns sent without prior approval may experience delays in processing.

If your return is approved, we will provide return instructions.

Customers are responsible for ensuring returned goods are packaged securely.

We recommend using a tracked shipping service.

10. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed to the original payment method.

Please allow approximately 5–10 business days for your financial institution to process the refund.

Shipping charges are generally non-refundable unless required by Australian Consumer Law.

11. Exchanges

Where stock is available, we may offer exchanges instead of refunds.

If the requested replacement is unavailable, we may instead provide:

• a refund;
• store credit (where agreed); or
• an alternative replacement.

12. Order Cancellations

Orders may be cancelled before dispatch where possible.

If your order has already been packed or shipped, cancellation may no longer be available.

Payment processing fees that cannot be recovered by Popime.shop may be deducted from voluntary cancellations where permitted by law.

Pre-order cancellations are considered individually and may not always be possible once orders have been placed with suppliers.

13. Gift Cards

Gift cards are:

• non-refundable;
• not redeemable for cash;
• valid for the period specified at purchase unless otherwise required by law.

14. Contact Us

If you have questions about returns or refunds, please contact us.

Popime.shop Email: connect@popime.shop Location: POPIME 507 Kawana Shoppingworld, Buddina, Queensland, Australia -4575