Popime is an Australian, family-run store specialising in K-pop albums and merchandise, anime collectibles and kawaii products. You can shop online at Popime or visit our physical store at Kawana Shoppingworld on Queensland's Sunshine Coast.

Popime is located at Kawana Shoppingworld in Buddina, Queensland, on the Sunshine Coast. We welcome customers in-store as well as online shoppers across Australia.

Yes. Popime has a physical retail store at Kawana Shoppingworld in Buddina on the Sunshine Coast, Queensland. Visit us to browse our K-pop, anime and kawaii collections in person.

Popime sells K-pop albums, light sticks and merchandise, anime figures and collectibles, anime merchandise, kawaii products, blind boxes and other pop-culture finds.

You can reach our team by emailing connect@popime.shop, and we'll get back to you as soon as possible.

Yes. Popime sources its K-pop, anime and kawaii products through authorised distributors, publishers and licensing channels rather than unofficial resellers.

Standard Shipping: 7–14 business days to most Australian addresses.
Express Shipping: 3–5 business days for most orders.
Order processing usually takes 1–3 business days before shipment.

Currently, we ship within Australia only. We're working on expanding to other regions. If you're outside Australia, email connect@popime.shop to enquire about available shipping options.

Yes. You'll receive a tracking number by email once your order has been dispatched. You can use it to track your parcel through Australia Post or the relevant carrier.

Pre-order products display their expected release date on the product page. We dispatch pre-orders as soon as stock arrives from the publisher or distributor, usually shortly after the official release. You'll receive a notification when your order ships.

We can ship to most PO boxes, although a physical address may provide faster delivery and easier tracking. If you only have a PO box, contact connect@popime.shop before ordering if you need confirmation.

We accept major credit and debit cards along with the other secure checkout options available at checkout.

If you need to change or cancel an order, contact us as soon as possible at connect@popime.shop. We can usually make changes before an order has been processed for shipping, but can't guarantee changes once it's already been dispatched.

Yes. Popime is committed to selling genuine, officially sourced K-pop, anime and kawaii products. We source products through recognised publishers, labels, manufacturers and authorised distribution channels.

We source through trusted and authorised supply channels rather than unknown third-party resellers. Products may include official packaging, publisher or manufacturer branding, serial numbers, holographic labels and other authenticity indicators depending on the item.

For K-pop albums, check the official publisher information, packaging, printing quality and any applicable authenticity labels or serial numbers.

For anime figures and collectibles, look for the manufacturer or licensing information and original branded packaging.

For kawaii products, check the official brand and licensing details shown on the product or packaging.

If you have concerns about an item purchased from Popime, send photos to connect@popime.shop and our team can assist.

We stand behind the products we sell. If a product purchased from Popime is confirmed to be counterfeit, contact our team so we can arrange an appropriate resolution.

Yes. Our light sticks and merchandise are sourced from official entertainment labels and licensed manufacturers, not unauthorised third-party sellers.

Album contents vary by artist, release and version. Depending on the album, inclusions may include a CD, photobook, photocards, posters, stickers, lyric sheets, postcards and special inserts. Check each product page for the exact inclusions.

Different versions of the same K-pop album can feature different cover artwork, concepts, photobooks, photocards and other inclusions. Available versions and their contents are shown on the relevant product page.

Yes. Popime carries selected blind boxes and mystery collectibles. These products contain a randomly selected character or design from a collection. Blind-box products are clearly identified on their product pages.

It depends on the album. Some releases include random photocards, while others have version-specific or guaranteed inclusions. Check the individual product description before ordering for details.

Not currently. Photocards are generally supplied as part of K-pop albums. If you're searching for something specific, contact connect@popime.shop and our team may be able to assist.

Chart eligibility can vary depending on the release, supplier, reporting system and chart requirements. Check the relevant product information or contact Popime if chart eligibility is important for a particular purchase.

To keep your albums and photocards in the best condition, store them away from direct sunlight and moisture, and consider using protective sleeves for photocards.

Most of our anime figures are collectible display pieces rather than toys. Check the individual product description for handling and care recommendations.

Eligible products may be returned in accordance with Popime's returns policy and Australian Consumer Law. Items generally need to remain in their original condition and packaging unless they are faulty, damaged or otherwise covered by consumer guarantees.

For the latest eligibility requirements, exclusions and return timeframes, please refer to Popime's official Returns & Refund Policy.

Pre-order cancellation and return eligibility may differ from standard products. If your pre-order arrives damaged, faulty or incorrect, contact Popime so our team can assist in accordance with our returns policy and applicable consumer guarantees.

Email connect@popime.shop with your order number, the product you want to return and the reason for the return. Our team will provide the appropriate next steps.

Take clear photos of the product, packaging and damage and contact connect@popime.shop as soon as possible. Include your order number so our team can review the issue and arrange the appropriate resolution.

Exchange availability depends on the product, its condition and available stock. Contact connect@popime.shop with your order details and the item you would like to exchange.

Once a return is approved and received, refunds are generally processed within a few business days, though it may take longer for the funds to appear depending on your bank or payment provider.

Return shipping costs depend on the reason for the return. If the item is faulty, damaged or incorrect, Popime will cover the cost. For change-of-mind returns, the customer is generally responsible for return shipping, in line with our Returns & Refund Policy.